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DESKTOP SUPPORT

 
Job ID : IT000024TEC
Department : INFORMATION TECHNOLOGY
Location : Banting, Klang, Lukut, Shah Alam
 
Responsibilities
1 )  
Coordinates the installation, configuration, testing, maintenance, monitoring and troubleshooting of desktop hardware (computers, tablets, kiosks), software (client applications, systems, services) and peripherals (printers, scanners, multi-function devices) in order to deliver service levels.
2 )  
Plans, manages and communicates desktop hardware, software and peripheral deployments and upgrades within project timelines and budgets.
3 )  
Prepares and maintains desktop documentation and materials that will proactively reduce problem and informational calls
4 )  
Prepares, maintains and upholds procedures for monitoring and reporting desktop operations
5 )  
Develops and maintains an inventory of desktop hardware, software and peripheral assets
6 )  
Performs other duties as assigned
 
Requirements
Min education level : DEGREE
1 )  
Degree holder with preference in IT, information systems or business-related fields with a technology focus
2 )  
Minimum of 2 years' experience in a similar role preferred, either in an end-user service based IT environment or from the technology professional services industry
3 )  
Experience in maintaining SCCM.
4 )  
Strong analytical and problem determination/resolution skills and experience.
5 )  
Must be a team player that can work under pressure with exceptional written and oral communication skills.