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SENIOR MANAGERS / MANAGERS

 
Job ID : IT000014TEC
Department : INFORMATION TECHNOLOGY
Location : Banting, Ipoh, Klang, Lukut, Shah Alam
 
Responsibilities
1 )  
Determine IT operations service requirements by analyzing needs of users/departments; prioritizing modifications to core system applications; resolves organizational conflict; developing and implementing documentation requirements for problem resolution.
2 )  
Meet IT operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
3 )  
Conduct Business Process Reengineering studies; proposes and implements IT process improvements while managing Change and user expectations.
4 )  
Set, measure, monitor and improve Service Levels.
5 )  
Determine the Service Catalogue and rollout strategies.
6 )  
Negotiate and manage all IT outsourced service contracts; measure vendor performance; source for new service vendors.
7 )  
Set framework and manage all Standard Operating Procedure process and documentation requirements.
8 )  
Design business continuity plans; conduct simulation exercises to verify operational readiness.
9 )  
Perform other responsibilities as assigned by superior or Management from time to time.
 
Requirements
1 )  
Candidate must possess at least Degree in IT, Information System, business-related fields with a technology focus or equivalent from reputable universities.
2 )  
At least 8-10 years' experience in a similar role preferred, either in an end-user service based IT environment or from the technology professional services industry.
3 )  
Good command of English (spoken and written).
4 )  
Process-orientated, organized, detailed and with analytical mindset.
5 )  
Comfortable working in a matrix reporting environment.
6 )  
ITIL certified.